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Systems Engineering Consultant/Expert Jul 6, 2018
Dearborn, MI 48126  
  Requirements
Position Description:
MPP - Ford Motor Company is looking for a Microsoft Dynamics CRM Administrator to join the program team that is developing a new global system to support our contact centers. The position will be responsible for the administration of the Microsoft Dynamics CRM system including: o Operational configuration maintenance o Creating views and dashboards o Leveraging out of the box functionality that is not being utilized yet o Working with business owners on enhancement requests o Report development
Skills Required:
o Minimum of 2 years working with Microsoft Dynamics CRM, including time specifically working with MS CRM 2016/Dynamics 365 in the Cloud o Minimum of 2 years. experience administering Microsoft Dynamic CRM customizations/configurations including: - Views and dashboards - Security Roles - Custom entities o Microsoft Azure Cloud Configuration o Understanding of MS CRM 2016/Dynamics 365 - All standard out of the box functionality - Plug Ins - Workflows o Experience using and supporting Microsoft Dynamics: - Web Client - Unified Service Desk (USD) or Customer Care Accelerator (CCA) or Contact Center Desktop (CCD) - Outlook Client
Skills Preferred:
N/A
Experience Required:
o Minimum of 2 years working with Microsoft Dynamics CRM, including time specifically working with MS CRM 2016/Dynamics 365 in the Cloud o Minimum of 2 years. experience administering Microsoft Dynamic CRM customizations/configurations including: - Views and dashboards - Security Roles - Custom entities o Microsoft Azure Cloud Configuration o Understanding of MS CRM 2016/Dynamics 365 - All standard out of the box functionality - Plug Ins - Workflows o Experience using and supporting Microsoft Dynamics: - Web Client - Unified Service Desk (USD) or Customer Care Accelerator (CCA) or Contact Center Desktop (CCD) - Outlook Client
Experience Preferred:
o Experience with CRM 2016 (ideal experience transitioning a team through an upgrade) o Programming and development experience with SQL reporting o Microsoft CRM training and certification valued o Ford Experience
Education Required:
Bachelors Degree in Computer Science, Business Administration, Information Systems, Electrical Engineering, or another field with related work experience
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November 15, 2018